Rapid Re-Housing Case Manager

Job Title: Rapid Re-Housing Case Manager
Department: Shelter Operations
Reports to: Rapid Re-Housing Coordinator
FLSA: Part-time/Exempt (20 hours per week)
Shift: Weekdays: Monday – Friday
Salary: Commensurate with experience and based on grant funding

Interested applicants should send a resume and cover letter to resumes@frontsteps.org

Posting deadline: October 4, 2013 – October 18, 2013

Funding Source: This is a temporary position funded by a Rapid Re-Housing grant through September 2014.

Position Summary:

Under the general supervision of the Rapid Re-Housing (RRH) Coordinator the RRH Case Manager will provide housing stability case management services for clients needing rapid re-housing and homelessness prevention assistance.

The primary duty of the Case Manager is to assess needs of clients at the Austin Resource Center for the Homeless (ARCH) and assist them in receiving necessary services. Services will focus on moving homeless individuals into permanent housing and assistance in achieving stability in that housing. The Case Manager works closely with the RRH Coordinator and Shelter Managers to arrange shelter stays for clients and approve extensions when appropriate. The Case Manager regularly communicates with other homeless service providers, including mental health services, long-term case management, treatment, and job development programs to aid in the support and assistance of clients in accessing needed services. The Case Manager will be responsible for maintaining accurate financial assistance records, service delivery records and evaluation and reporting requirements.

Duties, Functions, and Responsibilities:

  • Build and maintain positive client relations.
  • Promotes a welcoming, organized, and safe environment for clients.
  • Collaborate with other organizations as requested to ensure that clients receive appropriate services.
  • Identify homeless clients at the ARCH to whom case management services can be provided.
  • Screen and assess potential participants’ needs and determine eligibility for housing assistance.
  • Utilize clinical knowledge and skills, conduct assessments of clients to determine needs (e.g. housing, education, treatment, etc.), personal needs, and barriers to accessing services.
  • Provide short-term case management services to individuals and families with the goal of housing stability and long-term self-sufficiency.
  • Monitor and evaluate program participant progress.
  • Provide support to client in assessing appropriate services through communication with other community partners, service providers, and other relevant agencies.
  • As appropriate, coordinate with mental health professionals in the determination of diagnosis and treatment of mental, emotional, and behavioral disorders.
  • Coordinate with appropriate agency departments to ensure clients’ access to shelter, various programs, including but not limited to groups, housing financial assistance and donations are obtained.
  • Maintain excellent documentation of program eligibility, income verification, financial reports including tracking of direct financial assistance, and service delivery client files.
  • Collect and report mandatory client information, housing goals and service delivery in the Homeless Management Information System.
  • Represent the organization in the community and at community meetings in a professional manner.
  • Travel to and from site visits, home visits, community meetings and/or appointments.
  • Assist in the supervision of BSW and MSW Interns.
  • Attends all necessary meetings, including staff meetings as are beneficial, including monthly Case Manager Meetings and regular Client Services Specialist (CSS) staff meetings
  • Perform other duties as assigned.

Minimum Qualifications:

  • Associates or Bachelor’s degree in Social Work or closely related field (Professional experience in the field or related field may be considered in lieu of formal education)
  • Previous or current professional experience providing Case Management services to homeless, formerly homeless, or closely related special needs populations
  • Knowledge of psychosocial theory, methods, and ethics
  • Knowledge of local community resources
  • Proficient in the use of Microsoft Office products on a PC platform
  • Adept at performing multiple tasks at once and detail-oriented
  • Ability to work in a high stress environment
  • Strong organizational, record keeping and time management skills
  • Current First Aid and CPR/AED Certifications (or the ability to obtain certification within 30 days of hire)
  • Valid Texas State Driver’s License, state approved vehicle insurance, and a good driving record
  • Reliable transportation to perform off-site visits
  • Valid Texas driver’s license
  • Ability to lift a minimum of 50 lbs.

Preferred Knowledge, Skills and Abilities:

  • Licensure test successfully completed
  • Experience working with the homeless or closely related population, highly preferred
  • Experience working with Austin’s social services community partners
  • Experience with Austin or other city’s Homeless Management Information System (HMIS)
  • Bilingual (English and Spanish and/or American Sign Language)