Job Title: Assistant Shelter Director
Department: Shelter Operations
Reports to: Shelter Director
FLSA: Full-Time/Exempt (40 hours per week)
Shift: Monday – Friday (occasional weekends, nights, or holidays)

Posting deadline: October 2, 2013 – October 18, 2013

Interested applicants should send a resume and cover letter to

Position Summary:

Under the general supervision of the Shelter Director the primary duty of the Assistant Shelter Director is to manage the day-to-day operations of the Austin Resource Center for the Homeless (ARCH) shelter by serving as a resource for the Shelter Managers, the Client Services Specialist (CSS) staff, as well as the clients. This person will maintain a presence throughout the shelter and provide referral information to clients. They will coordinate the internship program within the ARCH Shelter. The Assistant Shelter Director will directly supervise the Shelter Managers, the relief CSS staff, and shelter interns. They will maintain a working knowledge, under the supervision of the Shelter Director, of the other areas of Shelter Operations; Building Services, Kitchen, HMIS and Shelter Operation Programs.

Duties, Functions, and Responsibilities:

ARCH Shelter and Staff:

  • Build and maintain positive client relations.
  • Oversee and manage the facility areas that provide services within the ARCH shelter.
  • Work with Shelter Director to collaborate with Programs, other Front Steps managers, and co-located agencies to provide services and resource information to clients.
  • Collaboration with other organizations to ensure that clients receive appropriate services.
  • Assist with the coordination and changing of client locker assignments as needed.
  • Adhere to and enforce agency policies and procedures to ensure compliance with federal, state, and local regulations and to ensure the safety of clients and staff.
  • Ensure ARCH Shelter staff provides respectful and professional service delivery to shelter clients, volunteers, donors, vendors, and community partners.
  • Create, implement, and manage processes, policies, and procedures for the ARCH Shelter.
  • Ensure ARCH Shelter staff has a thorough understanding of department/agency policies/procedures.
  • Collaborate with the Training Developer, Employee Engagement Committee and Human Resources to provide ARCH staff trainings and meet ARCH staff training needs.
  • Train and manage ARCH staff to ensure accurate information and referral data is given to all clients.
  • Create, implement, and manage a staffing plan for the ARCH Shelter to ensure consistent, safe, reliable, and professional staffing is in place to service ARCH clients.
  • Work with Human Resources, Shelter Director, and Managers to recruit and hire ARCH Shelter staff as needed; assist Shelter Director as requested in hiring other management positions within Shelter Operations.

Internship Coordination:

  • Serve as contact person for students, faculty and institutions regarding experiential education opportunities.
  • Coordinate with local academic programs to meet necessary requirements and ensure successful internship participation and relationships between the agency and the school.
  • Recruit, screen, orient, enroll, and prepare students to experience social work within the ARCH shelter.
  • Help students connect their on-the-job experiences with academic learning, career exploration and planning through weekly 1:1 meetings throughout the semester.
  • Maintains accurate records, and files to track the activities, achievements, and progress of individual students.
  • Maintain and update internal policies and procedures regarding the internship program and opportunities.
  • Continually collects data for program analysis and improvement.


Assist Shelter Director with:

a. Grievance resolution in a timely, respectful, and professional manner; relevant to the ARCH shelter.

b. Revisions, creation, and maintenance of departmental budget.

c. Identifying funding sources and building necessary proposals to meet the needs within the ARCH for client services.

d. Establishing and meeting short-term and long-range departmental and agency goals.

  • Represent the organization in the community and at community meetings in a professional manner.
  • Work with the HMIS Agency Coordinator to manage and ensure the accuracy of the HMIS data collection and prepare performance reports using collected data.
  • Work with the Volunteer Coordinator to meet the volunteer needs of the ARCH shelter and our clients.
  • Attends all necessary meetings; including weekly Front Steps Managers Meeting, monthly Shelter Operations Managers Meeting, monthly Case Manager Meetings, regular CSS Staff Meetings (days, nights, weekends), etc.
  • Fill in for other Shelter Manager shifts as needed based on leave requests, to ensure full coverage and availability of a manager on duty.
  • Serve as Acting Shelter Director in the absence of the Shelter Director.
  • Perform other duties as assigned.

Minimum Qualifications:

  • 4 year college degree in Human Services, Social Work, or closely related field; experience may be considered in lieu of education
  • 2-3 years supervisory or management experience
  • 2 years social services experience
  • Experience in working with interns and academic programs
  • Strong organizational and time management skills
  • Strong leadership and decision-making skills
  • Strong communication and collaboration skills
  • Adept at performing multiple tasks at once and detail-oriented
  • Knowledge of local, state and federal laws and regulations that govern the administration of agency programs
  • Ability to properly schedule staff to meet the needs of 24 hour shelter operation
  • Proficient in the use of Microsoft Office products on a PC platform
  • Proficient in the use of computers and new technologies
  • Ability to interact with all levels within the organization
  • Ability to work in a high stress environment
  • Experience managing volunteers
  • Current First Aid and CPR/AED Certifications (or the ability to obtain certification within 30 days of hire)
  • Reliable transportation
  • Valid Texas driver’s license
  • Ability to lift a minimum of 50 lbs.

Preferred Knowledge, Skills and Abilities:

  • Experience working with the homeless or closely related population, highly preferred
  • Experience working with Austin’s social services community partners
  • Experience with Austin or other city’s Homeless Management Information System (HMIS)
  • Experience developing and/or managing internships, including meeting necessary academic program requirements
  • Bilingual (English and Spanish and/or American Sign Language)