Contact Us

Please know that to receive shelter services, clients must be present at 500 E 7th Street, Austin, TX (corner of Neches & E. 7th St.). We are not able to provide new client assistance or support over the phone. Established clients receive contact information for their Case Managers. The main number 512-305-4100 has extension options (in English and Spanish) to help callers find the correct extensions for administrative departments (including human resources, finance, accounts payable, and billing), donations and volunteering, information on community resources and co-located agencies, and a staff directory.

For media under deadline, please reach out to Amy Price, Director of Development and Communications via email or 512-305-4174.

Our shelter is located at:

500 East 7th St., Austin, TX 78701 (corner of Neches & E. 7th St.).

This is the address to receive shelter services and to mail items from our wish list (donated items).

Mailed checks/money orders may be made out to Front Steps and sent to us at this address:

Front Steps
PO Box 684519
Austin, TX 78768

For more information on volunteering, please click here.

If you think the person you are trying to find gets MAIL at the ARCH shelter in downtown Austin, you can send a letter:

NAME OF INDIVIDUAL
PO Box 2509
Austin, TX   78768

If you would like to send a message that we would post on the client bulletin board, you can write a note, write a name on the outside, and then put it in an envelope and send it to:

Front Steps Staff: Please Post on Client Notices Bulletin Board
PO Box 2509
Austin Texas, 78768

Front Steps employs over eighty individuals working at the downtown shelter at 7th and Neches and at program offices around the city. We are frequently adding new faces to our staff—and every new hire brings their own skills and strengths to our workforce. Learn more about Working At Front Steps.

Cold Weather Shelter Hotline: 512-305-ICEE (4233)

On nights when the temperature drops below freezing, the City of Austin coordinates space for temporary overnight shelter. The Cold Weather Shelter Hotline is updated DAILY from November thru March.

The symptoms of COVID-19 include cough, fever, and shortness of breath. If you are sick or have been around someone who is sick, the City of Austin has set up locations where you can recover or avoid spreading the virus to others. Call 512-978-8775 to start the process of connecting to these resources. You can also call the nurse line at 512-972-5560 for advice and testing information. The City of Austin maintains a frequently updated website about homelessness services and COVID-19 issues.

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