Contact Us

Please know that to receive shelter services, clients must be present at 500 E 7th Street, Austin, TX (corner of Neches & E. 7th St.). We are not able to provide new client assistance or support over the phone. Established clients receive contact information for their Case Managers. The main number 512-305-4100 has extension options (in English and Spanish) to help callers find the correct extensions for administrative departments (including human resources, finance, accounts payable, and billing), donations and volunteering, information on community resources and co-located agencies, and a staff directory.

For media under deadline, please reach out to development@frontsteps.org.

Our shelter is located at:

500 East 7th St., Austin, TX 78701 (corner of Neches & E. 7th St.).

This is the address to receive shelter services and to mail items from our wish list (donated items).

Mailed checks/money orders may be made out to Front Steps and sent to us at this address:

Front Steps
PO Box 684519
Austin, TX 78768

For more information on volunteering, please click here.

If you think the person you are trying to find gets MAIL at the ARCH shelter in downtown Austin, you can send a letter:

NAME OF INDIVIDUAL
PO Box 2509
Austin, TX   78768

If you would like to send a message that we would post on the client bulletin board, you can write a note, write a name on the outside, and then put it in an envelope and send it to:

Front Steps Staff: Please Post on Client Notices Bulletin Board
PO Box 2509
Austin Texas, 78768

Front Steps employs over eighty individuals working at the downtown shelter at 7th and Neches and at program offices around the city. We are frequently adding new faces to our staff—and every new hire brings their own skills and strengths to our workforce. Learn more about Working At Front Steps.

Cold Weather Shelter Hotline: 512-305-ICEE (4233)

On nights when the temperature drops below freezing, the City of Austin coordinates space for temporary overnight shelter. The Cold Weather Shelter Hotline is updated DAILY from November thru March.

The symptoms of COVID-19 include cough, fever, and shortness of breath. If you are sick or have been around someone who is sick, the City of Austin has set up locations where you can recover or avoid spreading the virus to others. Call 512-978-8775 to start the process of connecting to these resources. You can also call the nurse line at 512-972-5560 for advice and testing information. The City of Austin maintains a frequently updated website about homelessness services and COVID-19 issues.

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2 months ago
Front Steps

This week’s forecast includes multiple days of over 100 degree temps, so now is the time to prepare. Drink plenty of water, take breaks in the shade if you must be outdoors and know where to go if you need to cool off. Austin Public Library locations (except St. Johns) and Austin Recreation and Senior Centers are available to used as a cooling center during normal business hours.
• All Austin Public Libraries (Except St. Johns)
• All Austin Recreational Centers and Senior Centers (as they have Lobby space)
• Asian American Resource Center - 8401 Cameron Rd, Austin, TX 78754
• George Washington Carver Museum - 1165 Angelina St, Austin, TX 78702
• Dougherty Arts Center- 1110 Barton Springs Rd, Austin, TX 78704
• Mexican American Cultural Center- 600 River St, Austin, TX 78701
#heatadvisory
... See MoreSee Less

This week’s forecast includes multiple days of over 100 degree temps, so now is the time to prepare. Drink plenty of water, take breaks in the shade if you must be outdoors and know where to go if you need to cool off. Austin Public Library locations (except St. Johns) and Austin Recreation and Senior Centers are available to used as a cooling center during normal business hours. 
• All Austin Public Libraries (Except St. Johns) 
• All Austin Recreational Centers and Senior Centers (as they have Lobby space) 
• Asian American Resource Center - 8401 Cameron Rd, Austin, TX 78754 
• George Washington Carver Museum  - 1165 Angelina St, Austin, TX 78702 
• Dougherty Arts Center- 1110 Barton Springs Rd, Austin, TX 78704 
• Mexican American Cultural Center- 600 River St, Austin, TX 78701
#heatadvisory
5 months ago
Front Steps

Check out what Porshia has to say about her current term of service! 💜#AmeriCorps #AmeriCorps #AmeriCorpsWeek #AmeriCorpsWeek ... See MoreSee Less

Check out what Porshia has to say about her current term of service! 💜#AmeriCorps #americorps #AmeriCorpsWeek #americorpsweek
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A statement from Haggai Eshed, President of the Front Steps Board of Directors 

As of September 30, Austin Public Health will terminate all contracts with Front Steps.  

This termination is difficult news for all of us. It is especially concerning because there has never been a time when the coordination and success of homeless service providers in our community matter more than now. 

Most importantly, our clients will continue to have access to our services and programs. Programs for all clients will continue as usual.   

“In the height of the pandemic, our organization experienced multiple organizational challenges, including major staffing changes and vacancies. The magnitude of these issues now is where we need to pivot our operations,” Haggai Eshed, President of the Front Steps Board of Directors, said. “As a former Front Steps staff member, and now as Board President, it is my responsibility that, in the face of uncertainty, the continuation of client services during this transition is our top priority.” 

For 25 years, Front Steps has helped clients navigate wait lists, overcome personal setbacks, cope with negative public opinion and manage the daily stresses of being on the streets or in shelter settings. With our around-the-clock presence, many people experiencing homelessness in Austin would be without life-saving shelter and resources. We recognize this also impacts Front Steps’ hardworking, dedicated frontline staff. 

While the city begins to work with homeless service providers to absorb current contracts that include the operation of the Southbridge Shelter, our Permanent Supportive Housing programs, and the ARCH function, there are more than 250 clients enrolled in these three programs. We are committed to continuing their services through the end of our fiscal year, September 30, 2022. 

When this transition is complete, our nonprofit partners in this work – already operating at maximum capacity – will be responsible for the care of our clients. Your support for their work is crucial as the need is great and resources are thin as nonprofits are significantly impacted by the increased social and economic instability we all face. 

Over the next 90 days, we are committed to working alongside Austin Public Health to maintain stability. We will work to ensure that this transition protects our clients and maintains the integrity of our organization.