Please know that to receive shelter services, clients must be present at 500 E 7th Street, Austin, TX (corner of Neches & E. 7th St.). We are not able to provide new client assistance or support over the phone. Established clients receive contact information for their Case Managers. The main number 512-305-4100 has extension options (in English and Spanish) to help callers find the correct extensions for administrative departments (including human resources, finance, accounts payable, and billing), donations and volunteering, information on community resources and co-located agencies, and a staff directory.
Front Steps employs over eighty individuals working at the downtown shelter at 7th and Neches and at program offices around the city. We are frequently adding new faces to our staff—and every new hire brings their own skills and strengths to our workforce. Learn more about Working At Front Steps.
The symptoms of COVID-19 include cough, fever, and shortness of breath. If you are sick or have been around someone who is sick, the City of Austin has set up locations where you can recover or avoid spreading the virus to others. Call 512-978-8775 to start the process of connecting to these resources. You can also call the nurse line at 512-972-5560 for advice and testing information. The City of Austin maintains a frequently updated website about homelessness services and COVID-19 issues.
ECHO and the Austin/Travis County community will not be conducting an in-person unsheltered Point in Time (PIT) Count in 2021 due to the pandemic. Instead, we are asking community members to volunteer your time and energy in a safe way that works for you. It’s simple: Pick an option below, spend the first few weeks of January preparing your donation or other engagement, then deliver them to the organization you’re supporting on Jan. 28. Be sure to take photos and videos to share with your networks to get others involved!
The link below offers some options from the Continuum of Care partners--including Front Steps! (Note: list will be updated throughout January)
Front Steps staff are part of every Cold Weather Shelter night running smoothly. And we take BLANKETS. No way to fully thank everyone who sent blankets already, these are going out steadily to unsheltered individuals in our community.Cold weather shelters have been activated tonight 1/11. Single adults in need of shelter should report to the Central Library (710 W Cesar Chavez) 6-8PM. Families in need of shelter should report to the Downtown Salvation Army Shelter (501 E. 8th Street ) by 6PM.
A health screening for COVID-19 will be done during registration and temperatures will be checked.