Please know that to receive shelter services, clients must be present at 500 E 7th Street, Austin, TX (corner of Neches & E. 7th St.). We are not able to provide new client assistance or support over the phone. Established clients receive contact information for their Case Managers. The main number 512-305-4100 has extension options (in English and Spanish) to help callers find the correct extensions for administrative departments (including human resources, finance, accounts payable, and billing), donations and volunteering, information on community resources and co-located agencies, and a staff directory.
Front Steps employs over eighty individuals working at the downtown shelter at 7th and Neches and at program offices around the city. We are frequently adding new faces to our staff—and every new hire brings their own skills and strengths to our workforce. Learn more about Working At Front Steps.
The symptoms of COVID-19 include cough, fever, and shortness of breath. If you are sick or have been around someone who is sick, the City of Austin has set up locations where you can recover or avoid spreading the virus to others. Call 512-978-8775 to start the process of connecting to these resources. You can also call the nurse line at 512-972-5560 for advice and testing information. The City of Austin maintains a frequently updated website about homelessness services and COVID-19 issues.
“This doesn’t make any sense. We are shaking our heads over here,” said Mike Nichols, head of the nonprofit Coalition for the Homeless of Houston/Harris County. “I believe good government can help, and this is just the opposite.”
It may not have felt like it on Wednesday when temperatures were in the 90s but some of the season’s coldest temperatures are headed through Central Texas on Friday and again on Monday. Cold weather shelters for those experiencing homelessness will open in different locations this year.