Our Shelter Services
The shelter at 7th and Neches downtown, the “ARCH” (Austin Resource Center for the Homeless), is a place many of Austin’s adults experiencing homelessness enter into the homeless social service system. The shelter is a place where individuals experiencing homelessness become clients, where clients receive information on how and where to access a wide range of services, and where basic services such as restrooms, showers, lockers, laundry, internet access, and mail pick up are provided daily. The shelter primarily provides night sleep for adult men who also receive case management to get into housing. More than 4,000 men and women utilized the ARCH in 2019. Front Steps has been operating the City of Austin’s downtown shelter for more than 20 years!
About the Building
The building opened in 2004, and includes a large common-use room, public showers, public restrooms, storage lockers, laundry facilities, a computer room, and offices for our staff and various nonprofit organizations that provide services to our clients at the ARCH. A clinic, located on the first floor, provides health care and specialized services meeting basic medical needs of our clients. The second floor houses a large commercial kitchen and dining room where nightly meals are served to clients staying at the shelter. On the third floor is the 100-bed shelter with a rooftop terrace opening up to a panoramic view of the city.