Trina Hill serves as the Housing and Landlord Navigator at Front Steps, where she plays a crucial role in locating housing for unhoused Veteran clients. Her dedication to this mission is fueled by a background in Human and Social Services Administration, coupled with extensive experience in real estate.
Trina’s responsibilities encompass a wide range of tasks, from collaborating with various stakeholders such as landlords, property managers, probation officers, and social workers, to facilitating paperwork and information exchange essential for securing housing for clients. Despite facing challenges like broken leases, evictions, and criminal backgrounds, Trina remains steadfast in her commitment to finding suitable housing solutions for each client.
One of the common challenges she encounters is the stringent criteria set by landlords, especially in the current rental market affected by COVID-19. However, Trina employs a proactive approach to building relationships with landlords, ensuring timely payments and continued support from Front Steps case managers post-housing placement.
Trina’s process involves assessing clients’ needs and preferences through comprehensive intake procedures, referrals from case managers, and direct communication with clients. She emphasizes realistic expectations while navigating housing barriers and strives to match clients with suitable housing options.
Collaboration with the broader social services sector is integral to Trina’s work. She bridges connections with external organizations to provide additional services like drug and alcohol rehabilitation, counseling, and peer support, complementing Front Steps’ housing assistance programs.
Trina’s efforts extend beyond housing navigation, as she prioritizes unhoused clients and facilitates access to other Front Steps programs like Permanent Supportive Housing (PSH) and Shallow Subsidy. Her ultimate reward lies in witnessing the joy and relief of clients who secure housing against all odds, knowing she has made a tangible difference in their lives.
Trina’s unwavering dedication and compassionate approach exemplify Front Steps’ commitment to supporting individuals experiencing homelessness, one housing placement at a time.
