Meet Jennifer Yeboah! Front Steps Case Manager.
We are so proud of all the work Ms. Yeboah does to help unhoused veterans in Austin. Since her first day in office, she has brought an enthusiastic energy that transmits to her co-workers and clients. Check out her interview with Front Steps to find out more about her background, goals, and insights.
Personal Background
- Can you share a little about yourself and your professional background?
“My name is Jennifer Yeboah, and I’m originally from Ghana. Since relocating to the USA, I’ve made it my mission to become the best version of myself. I’m passionate about helping others and find fulfillment in bringing joy to the lives of those around me. Professionally, I have a strong background in Human Resource Systems, where I’ve honed my skills and expertise.”
2. What are some hobbies, interests, or activities you enjoy?
Outside of work, I enjoy spending time with family and friends, as they’re a big part of my support system. I love exploring nature, whether it’s hiking or just going for a walk in the park, as it helps me recharge and stay grounded. I’m also passionate about volunteering and giving back to my community whenever I can. In my downtime, I enjoy reading, especially books that inspire personal growth, and trying out new recipes in the kitchen.
3. What inspired you to join Front Steps and take on your role as a housing case manager?
“I’ve heard great things from a current friend who works with Front Steps, and I find that we share similar values, particularly when it comes to helping those in need. I believe in making a positive impact and supporting others whenever possible, which aligns perfectly with the mission and culture Front Steps promotes.”
4. How have your personal and professional experiences shaped your approach to supporting individuals experiencing homelessness?
“This belief shapes my daily life, as I’m always aware that there is someone in need. I’ve been molded to help others regardless of the circumstances. I maintain my composure in difficult situations and stay neutral in any conflicts that may arise, ensuring I handle each situation with professionalism and understanding.”
Role-Specific
- What excites you most about being in this role?
“Being able to bring joy to others life. Knowing that I can be a source of help for someone in need is incredibly rewarding. I’ve always felt that this is my true calling, and I make it a priority to continuously offer a helping hand whenever possible.”
2. What’s a challenge you’ve faced in this role, and how did you work through it?
“There are times when I’m hit with a heavy workload, but I ensure that I maintain clear communication with both my clients and team lead. I prioritize a healthy work-life balance while staying organized by keeping a well-managed calendar to stay on top of everything.”
3. Can you share a memorable success story or moment that captures the impact of your work?
“I’ve had many memorable moments, but one that stands out is when a client was able to secure housing and a job. Today, he’s able to pay half of his rent. He thanked me for not giving up on him and for the support I provided, and that moment really highlighted the impact of the work I do. Knowing that my efforts directly contributed to changing their lives for the better was a powerful reminder of why I do this work. It’s moments like these that inspire me to continue making a positive impact every day.”
Mission & Goals
- What part of Front Steps’ mission resonates with you the most, and why?
“The part of Front Steps’ mission that resonates with me the most is the commitment to providing support and resources to individuals experiencing homelessness, helping them regain stability and independence. This aligns with my own values of serving others and making a positive impact in people’s lives. The belief in empowering individuals to improve their circumstances speaks deeply to me, as I’ve always felt called to assist others in overcoming challenges and building better futures.”
2. How do you see your work contributing to the organization’s goals and overall impact in the community?
“I see myself continuing the mission in providing services to help the homeless veterans. I will continue to put my agency mission first and be sure to stay prepared to help and work when needed.”
3. Are there any initiatives, projects, or ideas you’re especially excited to work on in your current role?
“I’m especially excited to work on initiatives that help veterans and their families achieve housing stability and self-sufficiency. I’m particularly passionate about projects that focus on connecting clients to essential resources like employment opportunities, financial assistance, and mental health services. I’m also eager to collaborate on creating individualized care plans that provide long-term support, ensuring veterans not only secure housing but thrive in their communities. It’s rewarding to see the direct impact these efforts have on improving the lives of those who have served our country.”
Looking Forward
- What are your hopes or goals for your time at Front Steps?
“My hope for my time at Front Steps is to continue making a meaningful impact by helping individuals and families overcome homelessness and achieve long-term stability. I aim to strengthen my skills and knowledge in supportive services while contributing to the development of effective programs that address the unique needs of each client. I also aspire to build stronger connections within the team and the community, working collaboratively to ensure that we can provide the best possible care and support to those we serve. Ultimately, I want to be part of creating lasting change and helping more individuals regain their independence and thrive.”
2. Is there a particular skill or area of expertise you’re eager to grow in while working here?
“I’m eager to grow my skills in case management and resource coordination while working at Front Steps. I’d love to deepen my expertise in creating tailored care plans that address the unique needs of each client, ensuring they receive the comprehensive support they need to succeed. Additionally, I’m excited to enhance my knowledge in connecting clients to both community and government resources, as well as learning more about the challenges veterans and families face during their journey to self-sufficiency. I believe these areas will allow me to make an even greater impact in the lives of those we serve.”
3. What message or piece of advice would you like to share with our community or the neighbors we serve?
“I would like to share the message that no matter the challenges you face, there is always hope, and you are not alone. At Front Steps, we are here to support you, and we believe in your ability to overcome obstacles and build a better future. My advice is to never give up on yourself—ask for help when you need it, stay open to the resources available to you, and take things one step at a time. Progress may be slow, but every small victory brings you closer to a more stable and fulfilling life. We are here to walk with you every step of the way.”
4. Is there anything else you would like to share with our readers that they don’t already know about you?
“One thing I’d like to share is that I’m deeply committed to not just helping others professionally, but also living by the values of empathy, kindness, and service in my personal life. I believe that making a positive impact doesn’t just happen through the work we do, but also in the everyday moments and small actions that show we care. I’m always looking for ways to grow, both personally and professionally, and I’m excited to continue learning and contributing to the mission at Front Steps. Every day presents an opportunity to make a difference, and I’m grateful to be a part of this work.”